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ספטמבר 2017
 

Engagement Manager

Salesforce  Tel Aviv

 

Engagement Manager

Profile And Performance

·         Experience scoping strategic or MC projects

·         Delivers high-quality proposals that mitigate risks and achieve customer goals

·         Deep delivery leader, personally engaged on critical projects (25% of time)

·         Owns success of projects he/she has scoped

Critical Responsibilities And Behaviours

·         Own pre-sales activities such as visioning, scoping, SOW development and staffing while closely aligning with Success Partners.

·         Provide Internal Knowledge Transfer (IKT) & act as a Subject Matter Expert (SME) to the Delivery Team throughout the project, and engaging as needed to ensure Customer Success.

·         On select accounts, provides oversight to the project team during the full lifecycle of the engagement.

·         Contribute to project deliverables and success as a billable resource (25% of time allocation)

·         Manage project and account-level escalations as required.

·         Nurture executive relationships during and post engagement to maintain Customer Satisfaction.

·         Leverage trusted advisor status within account to identify and close follow-on business.

Expected Background And Experience

·         10+ years of experience delivering consulting services, including team leadership and active involvement in selling professional services

·         5+ years’ managing C-level client relationships, including escalation resolution

·         5+ years’ enterprise-level project management experience

·         5+ years’ operating in a pre-sales environment, shaping and scoping large and complex implementation projects

·         2+ years’ experience as a technical and/or functional architect in a mid to large sized organization focused on CRM, Customer Engagement, or Digital Marketing

·         Demonstrated ability to lead and manage teams through influence while also functioning as an individual contributor / team member.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

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