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דצמבר 2018
 

Director Of Business Operations

  • Director Of Business Operations

Petah Tikva Area,

Job description

You are cordially invited to consider LivePerson the market leader in real-time intelligent customer Engagement, a dynamic and high-growth company, as your next place to work, contribute and grow.

The Consumer Business is a “startup” mode operation with entrepreneurial, high pace environment that acts as a standalone business unit inside LivePerson.

We operate the world’s largest online marketplace for expert advice; where people have the ability to connect at any time with over 200,000 experts via Chat, Phone, Email, Online Q&A and more to get help in a variety of over 600 fields, from online tutoring, tech help, health, business & finance all the way to spiritual advice and much more.

 

Position Overview

Reporting to the GM of Consumer Business, this role is responsible leading and running the Business operations department, owning a set of activities such as – Data and BI activities for internal operations measurements and analytics, Billing and expert payments, Online Payment Processing Management, Fraud Prevention, Organization compliance, Risk Management, Organizational project management (PMO), System integrations and more..

In this role, you will be working with the rest of the departments such as R&D, Marketing, CR Product, Finance and more to identify efficiency improvement opportunities and build and own processes to make these happen.

 

What Will You Own?

  • Owning BI and data collection, system integrations, data processing and enablement of operational data accessibility, analysis and decision-making tools to the business and organization’s functions
  • Seek out and build organizational processes to help streamline manual labor –a to cost effective process - up to full automation
  • Own data analytics for the organization – business analysis, marketing analysis, product analysis and performance analysis - potentially upgrading function into data science
  • Payments and Revenue Assurance – everything from online payments, CC processing, fraud detection, chargeback prevention and handling and everything related
  • Implementation of processes within the product that help secure payments and collection through product development cycles.
  • Owning and managing a compliance function that keeps the operations compliant through a line of certifications and regulations – Sox2, PCI, Advertising policies, bank policies etc…
  • Lead PMO activity from cross-organizational projects, special tasks and execution
  • Manage billing, expert payments and working with finance on revenue calculations
  • Work with other departments to help identify and streamline operations

 

What Do You Need For Success? 

  • Several years’ experience in managing in an organization with a few teams ranging over a set of different disciplines
  • Experience in leading an operational function – in a global B2C online organization
  • Experience managing a BI and analytics function
  • Experience with Online Payments, Risk or Fraud Prevention fields – a big Advantage
  • Must have strong analytical and financial modeling skills, ROI focused - no shooting from the hip, really looking for someone to make data driven decisions
  • Mobile and/or Social centric products marketing experience is a big advantage
  • Demonstrated leadership and people skills, achieving successful outcomes whether leading projects and teams or collaborating with others
  • A track record of performance excellence meeting targets and objectives
  • Demonstrated ability to think critically and develop sound recommendations and effective action plans to overcome obstacles and achieve goals
  • Bachelor's Degree in Industrial Engineering, Decision Sciences, Business Administration or the equivalent of training and experience, MBA is an advantage
  • Excellent inter-personal and management skills for all types of management (direct, indirect, global, matrix and so on)
  • Excellent English communication and negotiations skills
  • Innovative, creative and energetic

Apply: Here